Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.peravo.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date, provided they are in original condition, unworn, unwashed, and with all tags attached.

Non-Returnable Items

The following items are not eligible for return: final sale items, personalized or custom-made products, and items damaged due to customer misuse.

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (213) 490-3733. You will receive instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect your return. The refund will be issued to the original payment method.

Deductions

Original shipping charges are non-refundable. For returns not due to our error, a restocking fee may apply as permitted by law.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the return process and specify the desired replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (213) 490-3733. We will arrange for a return and replacement or refund at our discretion.

Customer Responsibilities

You are responsible for ensuring return items are properly packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping.

Contact Information

For questions about this policy, contact us at [email protected], +1 (213) 490-3733, or 9677 North 6th Court, Los Angeles, California 90097, United States.

Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective upon posting to https://www.peravo.store.